Shipping policy

STAX. Shipping Policy – your go‑to guide detailing shipping options, costs, and delivery timelines across Australia and internationally. Clear, reliable, and customer‑focused logistics.

LAUNCH & SALES SHIPPING; We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales, processing and shipping times may be slightly delayed by a few business days. Our team are working hard to make sure you get your STAX. as soon as possible.

AUSTRALIA

  • $15 SAME DAY DELIVERY - For Sydney Metro Deliveries Only. Not applicable for Pre-Sale items. Available Monday to Friday. Order before 1pm for delivery 6-9pm tonight. Any orders made after 1pm will be delivered the following business day.
  • $7.95 EXPRESS SHIPPING (1-3 Business days after dispatch from warehouse - Up to 5 days for WA & remote areas) 
  • $7.95 STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases under $110
  • FREE STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases over $110

 

DUTIES & TAXES; Orders outside of Australia are shipped on a Delivery Duty Paid (DDP) basis, allowing customers to pay for additional duties & taxes at checkout. DDP is calculated using delivery location and the value of the order. DDP is added to the cost of your order at checkout, however STAX. has no control over any additional duties & taxes upon import. Please note, STAX. cannot cover the cost of duties & taxes. For more information please contact your local customs office.


PRE-SALE & IN STOCK ITEMS; Please contact us directly at help@stax.com.au in order to split pre-sale and in stock items into two shipments, this is done automatically and free of charge for Australian orders over $180. Please note, we cannot split pre-sale and in stock shipments for overseas orders. 

PLEASE NOTE; 
STAX. will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active).
STAX. cannot be held responsible for the service, delays or delivery by the postal service.
If your order is returned to sender, a shipping cost of $10 will be required to re-ship.
Customers are responsible for the return shipping costs.
STAX. are unable to modify or cancel processed orders, this applies to both in stock or pre-sale items.